Emergency Repairs

Below is a list of what constitutes an urgent repair under the Residential Tenancies Act:

A burst hot water service
A blocked or broken toilet system
A serious roof leak
A gas leak
A dangerous electrical fault
Flooding or serious flood damage
Serious storm or fire damage
A failure or breakdown of any essential service provided by the landlord or agent for hot water, cooking, heating or laundering
A failure or breakdown of gas, electricity or water supply
Any fault or damage that makes the rented property unsafe or insecure, including pests, mould or damp
An appliance, fitting or fixture which is not working properly and causes a substantial amount of water to be wasted
A serious fault in a lift or staircase in the rented premises
The property does not meet minimum standards
A safety related device, such as smoke alarm or pool fence is not working
A serious problem with a lift or staircase

To report an emergency/urgent repair contact us immediately on 9489 6622

If outside of business hours contact us on 0403 053 501 (voicemail activated) & leave a message.

Our Property Manager will return your call to arrange the necessary work as appropriate.

IMPORTANT: Please ensure the reported fault is an emergency (refer list above) otherwise you may be liable for additional costs and charges.